🔁 Return & Refund Policy

Rajesh Dhoop

As a policy, Rajesh Dhoop discourages return and refund requests due to hygiene and safety standards of our products. However, refunds may be applicable under specific conditions mentioned below.

1. Eligibility for Refund

Customers shall be eligible for a refund only in the following cases:

If the package is found to be damaged or tampered at the time of delivery, subject to verification and confirmation by Rajesh Dhoop after quality inspection as per company standards and sole discretion.

If the customer receives a wrong product that does not match the item ordered through our platform.

If the order is cancelled by Rajesh Dhoop due to internal reasons as per the cancellation policy.

2. No Return Policy

Due to strict hygiene and safety standards, we do not accept returns once the product is delivered. Customers are advised to carefully review their order before purchase.

If a product does not meet expectations, we recommend responsible disposal in an environmentally safe manner.

3. Reporting Issues

Any issue related to order or product must be reported within 24 hours of delivery via:

📧 Email: ashwanidhoop@gmail.com
📞 Phone: +91-9419115411 / +91-7006501285

We aim to respond within 24 working hours.

4. Refund Process

Approved refund amounts will be credited to the original payment method used at the time of purchase. Processing time may vary depending on the payment gateway or bank.

5. Important Notes

No refunds are applicable for Cash on Delivery (COD) orders.
COD orders are available only up to ₹10,000; orders exceeding this limit will be automatically cancelled.

For international or special transactions, refunds may take up to 15 working days.

All refund decisions made by Rajesh Dhoop shall be final and binding.